Tour FAQ’s

  • Question

    I'm booked onto a tour, what time should arrive?

    Answer

    All tours start with sparkling wine served at 1230. Please arrive at 1220.

  • Question

    How to find us on the day of your visit?

    Answer

     If you haven’t been to the vineyard before, please follow directions, as the postcode takes you to the wrong end of the village and we can be a little tricky to find!

  • Question

    I have received a Gift Card for a tour. How do I redeem this?

    Answer

    Go to Our Website, book a tour on an available date of your choosing, go through the checkout process as normal, and at the payment process simply enter the unique code that you received on receipt of your Gift Card. Confirm the checkout and you will receive confirmation via email of your booking. Please bring this along with you on the day, either in an email or as printout. Please check your junk folder.

  • Question

    Can I purchase wine during my visit to the Vineyard?

    Answer

    Yes. We also have special Tour Day discounts for purchasing 6 or more bottles of wine.

  • Question

    What should I wear when visiting the vineyard?

    Answer

    If its wet please bring suitable footwear and a coat – wellies recommended!

  • Question

    Dietary requirements

    Answer

    If you have any food allergies or are vegetarian then please let us know at the time of booking.

  • Question

    How long is a tour of the Vineyard?

    Answer

    The tour at Glyndwr Vineyard lasts approximately two hours and will be finished by 2:30pm. You are welcome to stay for an extra drink after – we usually close at 3pm.

  • Question

    Cancellation Policies

    Answer

    If you notify us more than one week prior to a pre-booked visit that you cannot attend, we will offer you another date of our choice. With less than a weeks notice we cannot, under any circumstances, change the date of your booking. You are welcome to offer the voucher to someone else to take your place so please have someone on standby if you are worried you might not be able to attend on the day.

  • Question

    I have purchased a gift voucher or booked onto a tour but haven't received an email confirmation

    Answer

    Please check your junk folder or email info@leet107.sg-host.com

  • Question

    What's the best way to get in touch if I have a question?

    Answer

    Please email info@leet107.sg-host.com

  • Question

    Can I bring my dog?

    Answer

    We do not allow dogs at the vineyard due to the sheep, chickens and llamas. The llamas are easily spooked by unfamiliar dogs.

  • Question

    Do I need to book before attending?

    Answer

    Yes. Please click here

  • Question

    Can I get a refund for a gift voucher or direct tour booking?

    Answer
    Within 14 days of purchase, we will give you a full refund if you change your mind or can’t find dates that suit you. After 14 days, your voucher/booking is non-refundable. 
  • Question

    What to do if I can't attend a tour before the expiry date?

    Answer
    We just ask that you get in touch whilst the voucher is still valid so we can extend it for you. We are unable to extend vouchers that have expired and we have received no previous correspondence to notify us of your circumstances.

Subscribe to our Newsletter